Best Flashlights

Shipping & Returns Policy

Quality Guarantee

All products are guaranteed against all defects in workmanship and materials for one year from the date of purchase.  For warranty information contact warranty@nebotools.net.  For warranty service, please send product to the following address:
     
NEBO
ATTN: WARRANTY
3025 N. Great Southwest Parkway
Grand Prairie, Texas 75050 
        
        
Shipping
 
All retail orders via USPS, please use appropriate ship to addresses, PO Boxes are not valid shipping addresses.  All wholesale orders ship via UPS or FedEx.
 
Depending on the item(s) you purchase and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.
 
At Checkout, you will be prompted to choose a shipping method for your item(s). All orders will be shipped using standard ground service (3 - 5 business days) unless otherwise noted. All orders are typically shipped within 2 business days. Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during Checkout prior to the completion of your order.
 
Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.

To account for payment authorizations and handling, all orders shipping Standard Ground Service that are entered will ship on the next business day. (E.g. Orders placed on Monday will ship Tuesday.)
Generally, you will have the option of upgrading your shipping method for faster delivery (Two Day). If you choose to upgrade your shipping method, your order must be received and accepted by 10:00 a.m. CST or your order may not be processed until the following business day. Business days are Monday - Friday, excluding federal holidays within the United States.
  
 
Shipping Methods
  • Standard Ground, normally 3 - 5 business days
    Items ordered may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 3-5 full business days. Business days are Monday - Friday, excluding federal holidays within the United States.
  • Two Day, normally 2 business days
    Items may be shipped to the 48 contiguous United States via Second Day service. In order for your order to be processed for "Two Day" service, you must place the order before 10:00 a.m. Central Standard Time. You can expect your order to arrive within 2 full business days. Business days are Monday - Friday, excluding federal holidays within the United States.
Alaska or Hawaii
  • USPS Parcel Post Only, normally 12 business day transit
    Items may be shipped to Alaska and Hawaii via USPS Parcel Post. You can expect your order to arrive in 12 full business days. Business days are Monday - Friday, excluding federal holidays within the United States.
  • Priority, 3 business day transit
    Items may be shipped to Alaska and Hawaii via Priority service. In order for your order to be processed for "Priority" service, you must place the order before 10:00 a.m. Central Standard Time. You can expect your order to arrive in 3 full business days. Business days are Monday - Friday, excluding federal holidays within the United States.
P.O. Boxes
  • Our freight services are not able to deliver to P.O. Boxes. Make sure that all orders have a correct street address to ensure proper delivery.
Military APO / FPO Addresses
  • USPS Priority Delivery, normally 3-5 business days
Most items may be shipped via USPS Priority Service, but some restrictions apply. You can expect delivery within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
 
The following items cannot be shipped via USPS Priority mail at this time: items over 70 lbs., freight-only items, flammable items, and orders of more than $100.
 
          
International
         
Please, contact one of our sales representatives for wholesale orders to Canada.